Video Tutorial:
- Resourceful Tips:
- Since the virtual machines are Sandbox Clients (they are cut off from any internet access for security measures), please locate the APPS tab at the FCH Top Menu, and choose any of the web browsers provided.
- In the case that there are two open tabs (ex. Citrix Receiver and Lab Broker), you will find the browser of your choice within the Lab Broker tab. Oftentimes, this is why the initial launch of the browser causes the window to close out quickly.
- FCH Login Page
- Go to https://labs.floridacyberhub.org to connect to your FCH Virtual Lab Environment.
- At this login page, you will need to use your credentials provided to you in your 'Welcome to Florida CyberHub' email you should have received at the start of your course.
- Once you've logged in, click on ‘APPS’.
- Click the drop-down arrow for Lab Broker, and then click ‘Open’.
- Notice that there are now two tabs open: Citrix Receiver and Lab Broker
- In the Citrix Receiver tab, locate and click on 'APPS', and open the web browser of your choice.
- In the case that there are two open tabs (ex. Citrix Receiver and Lab Broker), you will find the browser of your choice within the Lab Broker tab. Oftentimes, this is why the initial launch of the browser causes the window to close out quickly.
- Go over to the Lab Broker tab.
- Notice that Google Chrome has opened up.
- You can view all the current tabs within the Lab Broker tab at the bottom of the page.
- This is the proper method of accessing the internet within your FCH Environment, allowing for downloading/uploading of file(s), surfing the web, etc.
Downloading a File from the Internet into Your FCH Virtual Lab Environment (Windows File Explorer)
- Once your web browser is open, navigate to the web site of your choice.
- Downloading .docx titled ThreatConnect Phase 1- Example.
- Locate the Windows File Explorer window within the Lab Broker tab; Click the refresh arrow in order to see the downloaded document.
- The downloaded file should appear under Downloads within the Windows File Explorer window (Desktop).
File Transfer (Copy & Paste) to Your Windows Sandbox Client (Virtual Machine)
- Lab Broker Environment: If you've already allocated your lab, proceed using the steps below to connect. If not, allocate your lab, and then proceed using the steps below.
Click 'Allocate Lab', then 'Start Nodes', which will start the allocated labs. 
- Follow your lab instructions regarding which machines to access for each lab assignment.
- To connect to an individual Sandbox Client (Virtual Machine), click the ‘Connect’ icon.
Follow the Remote Desktop Protocol (RDP) prompts:
- Click 'Open Windows PowerShell'.
- Click ‘Connect’.
- Use the login credentials to access the Windows Sandbox Client (Virtual Machine).
- User ID: admin
- Password: 123
- To transfer the file(s) from your FCH (Windows File Explorer) to your Windows Sandbox Client (Virtual Machine), locate the file(s), and right-click ‘Copy’.
- Navigate to your Windows Sandbox Client (Virtual Machine), and on the desktop right-click ‘Paste’.
- Notice the ThreatConnect Phase 1- Example file has been successfully copied and pasted over to the Sandbox Client (Virtual Machine) desktop.
File Transfer (Copy & Paste) to Your Linux Sandbox Client (Virtual Machine)
- Lab Broker Environment: If you have already allocated your lab, proceed using the steps below to connect.
- If you have not allocated your lab, click on 'Allocate Lab', then 'Start Nodes', which will start the allocated labs.
- Connect to Linux Sandbox Client (Virtual Machine), as shown in the image below.
Note: A pop-up will appear. Click "Open Windows PowerShell" which will prevent the pop-up from appearing each time you try to connect to computers within Lab Broker.
Follow the NoMachine prompts:
- Click ‘Yes’.
- Use the login credentials to access the Linux Sandbox Client (Virtual Machine):
- Username: admin
- Password: 123
- Click 'OK' through the prompts until you reach the desktop.
- Once connected, three windows will appear: Desktop, Lab Broker (Immersion), and NoMachine- UBUNTU01 VM, as shown below.
- To transfer the file(s) you want from your FCH (Windows File Explorer) to your Linux Sandbox Client (Virtual Machine), locate the file(s), then drag and drop it into the Linux Desktop.
- The NoMachine prompt will appear, stating the file transfer has been completed.
- Notice the ThreatConnect Phase 1- Example has been successfully copied and pasted over to the Linux Sandbox Client (Virtual Machine).
Obtaining Lab Assistance for FCH Labs
Primary support for labs is available from a team of trained professionals. Support Engineers (SEs) will help with technical issues associated with the environment or with the virtual machine(s) created so you can perform your lab exercises.
Note: SEs are not instructors or teaching assistants. Therefore, course or project content-related issues, which require subject matter expertise, should be directed to the instructor.
You can visit https://help.floridacyberhub.org to access support videos, documents, and our helpdesk.
To obtain lab assistance, email support@floridacyberhub.org with the following information in the body of your email.
● Your Full Name
● Student ID
● Your User ID
● Preferred E-mail
● Your Course & Section Number
● Detailed description of the issue
● Machine Type (PC, tablet, mobile device)
● OS Type and Version
● Browser Type and Version
*** Provide any available information related to the issue that you are experiencing and attach screenshots, if applicable.
Once you send an e-mail, a ticket is created based on the information you provided. The next available Support Engineers (SE) will contact you to provide help within a 24-hour period. If needed, a video conference, screen sharing session, or phone call may be scheduled by the SE.