- You can access the virtual lab environment and Sandbox Client (Virtual Machine), by navigating to https://labs.floridacyberhub.org.
- At this login page, you will need to use your credentials provided to you in your 'Welcome to Florida CyberHub' email you should have received at the start of your course.
- While opening applications or tools within the Lab Environment, there will always be a maximum of TWO tabs.
- The first tab will always be the Citrix Receiver Tab.
- The following tab will open upon launching an application. Now, this tab will take on the name of the application that was opened.
- Any application you open AFTER will be grouped within that same tab as the first application.
Note: On the initial launch of an application following the first application, users will notice the window quickly open and closeout. Keep in mind that the application should have successfully opened within the tab of the first application that was originally launched.
- The first application opened (Lab Broker). Notice the TAB name is Lab Broker at the top.
- Open the Wireshark application.
- Wireshark opened up in the same tab as Lab Broker.
- Open the Google Chrome application.
- Google Chrome opened up in the same tab as Lab Broker.
- All of the open apps are grouped under the same tab as the first application that was opened, which was Lab Broker.
- Go back to the Lab Broker tab, and you'll see the applications. You can look at the taskbar at the bottom see all opened applications.
Obtaining Lab Assistance for FCH Labs
Primary support for labs is available from a team of trained professionals. Support Engineers (SEs) will help with technical issues associated with the environment or with the virtual machine(s) created so you can perform your lab exercises.
Note: SEs are not instructors or teaching assistants. Therefore, course or project content-related issues, which require subject matter expertise, should be directed to the instructor.
You can visit https://help.floridacyberhub.org to access support videos, documents, and our helpdesk.
To obtain lab assistance, email email@example.com with the following information in the body of your email.
● Your Full Name
● Student ID
● Your User ID
● Preferred E-mail
● Your Course & Section Number
● Detailed description of the issue
● Machine Type (PC, tablet, mobile device)
● OS Type and Version
● Browser Type and Version
*** Provide any available information related to the issue that you are experiencing and attach screenshots, if applicable.
Once you send an e-mail, a ticket is created based on the information you provided. The next available Support Engineers (SE) will contact you to provide help within a 24-hour period. If needed, a video conference, screen sharing session, or phone call may be scheduled by the SE.