This video tutorial provides a step-by-step guide on how to access your workspace.
Go to https://labs.FloridaCyberHub.org to connect to your FCH Virtual environment.
In the portal, you will see three icons: HOME, APPS, and DESKTOPS. If you are enrolled in a class that does not use DESKTOPS, you will only see the HOME and APPS icons. Upon accessing your FCH Virtual Lab environment, you will be presented with your HOME view by default. In this view, you will be presented with groups of applications made available to you based on your course, lab work, and other production needs. These groups of applications (i.e. Course Labs, Productivity, and Open Office) will be presented in a carousel, as depicted below.
In the portal, you will also be able to access the ‘APPS’ view. This view will show you all the applications that you have access to for your course(s), lab work, and other production needs. You are able to open these applications from this view by simply clicking on their icons. The application will open a new tab within your browser, where it will be ready for use.
You can also bookmark an APP to be accessible from your HOME view by marking it as ‘Favorite’. This is done by selecting the star on the top left corner of the application box. If the star turns yellow, it will be found in the ‘Favorites’ tab.
The DESKTOPS view will provide you access to a full virtual desktop. Some classes will require access to a full virtual desktop to complete the course exercises. Upon clicking the DESKTOPS icon to access this view, you will be presented the Virtual Desktops available to you based on your course(s).
To open a Virtual Desktop, you just need to click the intended Virtual Desktop. This will open in another tab within your browser to access the Virtual Desktop as shown below.
Florida Cyber Hub Support
Lab support is available from a team of trained professionals. Support Engineers (SEs) will help with technical issues associated with the environment or with the virtual machine(s) created so you can perform your lab exercises. Note: SEs are not instructors or teaching assistants. Therefore, course or project content-related issues, which require subject matter expertise, should be directed to the instructor.
Please visit https://help.floridacyberhub.org to access support videos, documents, and the help desk.
To obtain lab assistance, email support@FloridaCyberHub.org with the following information in the body of your email.
- Your Full Name
- Student ID
- Your User ID
- Preferred E-mail
- Your Course & Section Number
- Detailed description of the issue
- Machine Type (PC, tablet, mobile device)
- OS Type and Version
- Browser Type and Version
*** Provide any available information related to the issue that you are experiencing and attach screenshots if applicable.
Once you send an e-mail, a ticket is created. The next available Support Engineer (SE) will contact you to provide help within a 24-hour period. If needed, a video conference, screen sharing session, or phone call may be scheduled.